Website management service guide

Features of all GO Creative website management packages

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When you need a hand updating, improving, or fixing your website, we’re help to help. Our website management services are designed to take the time off your hands, giving you prompt and professional support, and proactive maintenance of your website.

For a fixed monthly fee, you can rely on us and turn to us whenever you need support, freeing up your time and energy to focus on running your business.

Need ad hoc support?

Not a problem! We can simply charge by the hour for any additional support, such as:

  • Technical support
  • Urgent support
  • Upgrades/changes

General

Your website is in very safe hands.

We’ll keep your website running in tip-top shape. We’ll find out about any specific features of the site, or anything else we need to be aware of, to make sure we make your life as stress-free as possible.

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Free consultation

We’ll have a chat about what you need from your management package, and which option is best for you.
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No lock in contracts

For all of our website management packages, you can simply pay by the month, and cancel any time.

Monthly report

We’ll send you a report every month, so you can see exactly what we’ve done on your website, and how it’s performing overall.

Premium software

We’ll set up the best software available to improve speed and security, saving you $900 per year.
If you cancel the service, you can buy your own licences or downgrade to the free version.

Support

With our professional support, you’ll never be left in the lurch.

Our local team of website specialists is on hand to help with anything you may need.

With decades of collective experience and a wide range of skills, our staff are always happy to help.

Website support time

Have questions or need advice? Save on our normal rates, with support time included in your management service.
Time allocation varies between packages.

Daily backups

Avoid catastrophe with daily website backups, which are held for 90 days. It’s also free to restore any backup.

Downtime notifications

Be the first to know if your website goes offline, and when it’s back up and running.

Changes

Turn to us for whatever you need.

We’ll take care of anything you need done on your website, whether it’s changes to the content, design, code, or software.

Please note that this time cannot be allocated towards any current projects or quotes with GO Creative.

Coding/development

Our developers can add or improve features, install software, fix bugs, and write custom code.
Time allocation varies between packages.

Content

Send us through your new or revised page content and we’ll update the website for you.
Time allocation varies between packages. Excludes copywriting.

Design

We’ll update the aesthetics of the website, such as style changes, mobile adjustments, and more.
Time allocation varies between packages.

Upgrades

Eliminate bugs and get new features with website upgrades.

Software becomes outdated very quickly. To avoid being stuck with bugs/errors on your site, and to get access to new and improved features, we keep your software up to date and fix any problems that arise.

Software upgrades

We’ll upgrade most software, but due to the complexity of websites, we don’t include WooCommerce and any related plugins, and some other packages. We’ll let you know what’s not included.

Issue resolution

If we find any issues with your website resulting from the upgrade, we’ll proactively fix it for you!
15 minutes per month allocated for any fixes.

Licence management

We’ll let you know about any software for which you need to buy or renew a licence.
Licence fees not included.

Speed

When it comes to websites, every second counts!

Our team makes every possible effort to improve the speed of your website, because we know that even a one-second delay can cost you visitors, and ultimately, sales.

Clear out the clutter

Over time, your website database collects a lot of junk data, so we clear this out to make the site more efficient.

File compression

All pages, images, and other files on your website are automatically compressed, drastically improving load time.

Performance monitoring

We perform proactive performance scans to identify and fix any issues affecting your website speed.
15 minutes per month allocated for any fixes.

Security

Available with Protect and Enhance packages only

Security monitoring and cleanup for your peace of mind.

Mitigate the risk of online threats from hackers, and keep you and your customers’ data safe.

Upgrade from our base level website management plan to ensure you’re protected with robust security measures, virus scans, clean up, and more.

Additional backups

We back up all managed websites daily, but for extra safety we’ll take a second backup in another location (held for 12 months).

Free SSL security

We’ll set up a free SSL certificate (HTTPS), which keeps you and your visitors’ personal data safe on the website.
Available only with hosting providers, like us, who support free SSL.

Security monitoring

We’ll scan your website for viruses and suspicious activity. All activity is logged to help investigate any breaches.

Virus and spam removal

If our scans reveal any viruses, we’ll clean it up for you. We’ll also delete any spam comments.
15 minutes per month allocated for any virus removal.