Website support service guide
Features of all GO Creative website support packages
Features of all GO Creative website support packages
Turn to us whenever issues arise.
Our local team of website specialists will take care of anything you need fixed on your website, whether it’s content, design, code, or software.
Please note that this time is specifically for fixing issues, not general development or “task” work.
Have a problem with the site? Save on our normal developer rates, with support time included in your service.
Time allocation and usage type varies between plans.
Avoid catastrophe with daily website backups, which are held for 90 days. It’s also free to restore any backup.
Be the first to know if your website goes offline, and when it’s back up and running.
Eliminate bugs and get new features with website upgrades.
Software becomes outdated very quickly. To avoid being stuck with bugs/errors on your site, and to get access to new and improved features, we keep your software up to date and fix any problems that arise.
We’ll upgrade all software, where possible. If upgrading something will break your site, or you don’t have a licence to upgrade it, we’ll let you know the options.
If we find any issues with your website resulting from the upgrade, we’ll fix it as part of your support time, or roll back to the previous version.
We’ll let you know about any software for which you need to buy or renew a licence.
Licence fees not included.
When it comes to websites, every second counts!
Our team makes every possible effort to improve the speed of your website, because we know that even a one-second delay can cost you visitors, and ultimately, sales.
Over time, your website database collects a lot of junk data, so we clear this out to make the site more efficient.
All pages, images, and other files on your website are automatically compressed, drastically improving load time.
We perform proactive performance scans to identify and fix any issues affecting your website speed.
This counts towards the “support time” included in your package
Security monitoring and cleanup for your peace of mind.
Mitigate the risk of online threats from hackers, and keep you and your customers’ data safe.
Upgrade from our base level website support plan to ensure you’re protected with robust security measures, virus scans, clean up, and more.
We back up all managed websites daily, but for extra safety we’ll take a second backup in another location (held for 12 months).
Not available with all plans.
We’ll set up a free SSL certificate (HTTPS), which keeps you and your visitors’ personal data safe on the website.
Available only with hosting providers, like us, who support free SSL.
We’ll scan your website for viruses and suspicious activity. All activity is logged to help investigate any breaches.
If our scans reveal any viruses, we’ll clean it up for you using your support time. We’ll also delete any spam comments.