Website support service guide
Features of all GO Creative website support packages
General
Your website is in very safe hands.
We’ll keep your website running in tip-top shape. We’ll find out about any specific features of the site, or anything else we need to be aware of, to make sure we make your life as stress-free as possible.
Free consultation
We’ll have a chat about what you need from your support package, and which option is best for you.
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No lock in contracts
For all of our website support packages, you can simply pay by the month, and cancel any time.
Monthly report
We’ll send you a report every month, so you can see exactly what we’ve done on your website, and how it’s performing overall.
Premium software
We’ll set up the best software available to improve speed and security, saving you $900 per year.
If you cancel the service, you can buy your own licences or downgrade to the free version.
Support
Turn to us whenever issues arise.
Our local team of website specialists will take care of anything you need fixed on your website, whether it’s content, design, code, or software.
Please note that this time is specifically for fixing issues, not general development or “task” work.
Website support time
Have a problem with the site? Save on our normal developer rates, with support time included in your service.
Time allocation varies between packages.
Daily backups
Avoid catastrophe with daily website backups, which are held for 90 days. It’s also free to restore any backup.
Downtime notifications
Be the first to know if your website goes offline, and when it’s back up and running.
Upgrades
Eliminate bugs and get new features with website upgrades.
Software becomes outdated very quickly. To avoid being stuck with bugs/errors on your site, and to get access to new and improved features, we keep your software up to date and fix any problems that arise.
Software upgrades
We’ll upgrade most software, but due to the complexity of websites, we don’t include WooCommerce and any related plugins, and some other packages. We’ll let you know what’s not included.
Issue resolution
If we find any issues with your website resulting from the upgrade, we’ll fix it for you!
This counts towards the “support time” included in your package
Licence management
We’ll let you know about any software for which you need to buy or renew a licence.
Licence fees not included.
Speed
When it comes to websites, every second counts!
Our team makes every possible effort to improve the speed of your website, because we know that even a one-second delay can cost you visitors, and ultimately, sales.
Clear out the clutter
Over time, your website database collects a lot of junk data, so we clear this out to make the site more efficient.
File compression
All pages, images, and other files on your website are automatically compressed, drastically improving load time.
Performance monitoring
We perform proactive performance scans to identify and fix any issues affecting your website speed.
This counts towards the “support time” included in your package
Security
Available with “Protect” and “Enhance” packages only
Security monitoring and cleanup for your peace of mind.
Mitigate the risk of online threats from hackers, and keep you and your customers’ data safe.
Upgrade from our base level website support plan to ensure you’re protected with robust security measures, virus scans, clean up, and more.
Additional backups
We back up all managed websites daily, but for extra safety we’ll take a second backup in another location (held for 12 months).
Free SSL security
We’ll set up a free SSL certificate (HTTPS), which keeps you and your visitors’ personal data safe on the website.
Available only with hosting providers, like us, who support free SSL.
Security monitoring
We’ll scan your website for viruses and suspicious activity. All activity is logged to help investigate any breaches.
Virus and spam removal
If our scans reveal any viruses, we’ll clean it up for you. We’ll also delete any spam comments.
This counts towards the “support time” included in your package