Frequently asked questions


Are your staff based in Australia?

Yes. All GO Creative employees are based in Australia, which means when you reach out to us for support, you’ll always deal with a member of our local team!

Do you offer payment plans?

Yes. Many of our services can be paid in monthly instalments, over 12 months, or longer by negotiation. The first payment is the deposit. Conditions and additional fees apply.

What are your support hours?

We’re available 8.30am to 5pm AEST, Monday to Friday. You can phone us on (07) 3333 2932 or submit a support request and we’ll get back to you as soon as we can. For critical issues outside of our normal hours, please phone and leave a voicemail, and our team will be notified.

What payment methods do you accept?

We accept payments by bank transfer and credit card.

Websites and stores

How long does it take to build a website?

The timeframe varies greatly between projects. A small website project can take around a month, more complex sites around 3-4 months, but larger projects may take significantly longer.

How secure are your websites?

Very secure. We take great care to secure all websites we develop. This includes using unique and “hard to guess” usernames on administration accounts, installing security plugins, adding custom code to prevent unauthorised hackers/spammers from accessing your website, and so on.

If your customers enter sensitive data into your website, or make online purchases, we also install an SSL security certificate, which encrypts all information (fees apply).

What software do you use?

We work exclusively with WordPress, and add plugins or custom code to achieve the required outcome for each project.

Search engine optimisation

Do we receive reports on our campaign?

Yes. We provide online reports, so you can view your campaign data any time. For example, you can view your website traffic, conversions (enquiries/sales), repeat visitors, and much more, at any time. The data is grouped by month, so you can easily compare performance of key metrics over time.

We also provide access to your Google accounts (such as Analytics and Search Console), which allows you to view more detailed reports.

All reports are explained in detail to help you understand the data, and can easily be customised to your requirements so that you can see the data that means the most to you. If anything is unclear, we’re available to answer questions any time.

How will your copywriters know our industry?

We’ll be guided by your expertise, so in speaking with you, we’ll get a feel for your business and brand, and start there. We also undertake market research to better understand some of the specifics of your industry. But if we’re still not quite sure, we’ll come back to you with any questions.

Some of the industries we’ve covered include funeral homes, cheese production, shipping/cargo, mechanics, hair salons, nutrition, jewellery, manufacturing, logistics, removalists, childcare, landscaping — and just about everything in between.

What kind of budget do we need?

Before we start any marketing campaign, we’ll review your current online presence to determine the best strategy for your business. There’s no “one size fits all”.

For example, some clients have fantastic websites but lack any search engine presence, so we’d focus a lot of our efforts around generating search engine traffic. Other clients may have a website with shortcomings, so we’ll spend time improving the website in addition to our standard tasks.

We have starting budgets for all projects, however after our review we’ll let you know if this budget will be suitable for you.

Get in touch to request a quote

What types of articles do you write?

Most articles will focus on a particular aspect of your business, such as your products or services. Others will be primarily about your business itself, such as how long you’ve been operating, number of staff, summary of services, and so on. And the remainder of articles will focus on a niche topic which allows us to include specific keywords (phrases).

The intention with all articles is to provide useful information to customers, while also incorporating a number of the keywords we’re targeting in your service. This will help build your website traffic, and convert visitors into enquiries or sales.

Which keywords should we target?

Not necessarily the ones that first come to mind! Unless you have a considerable budget, often it’s quite difficult to usurp your competitors in search engines. When we research keywords, we look for the most popular searches, but weigh them up against how likely they are to actually deliver more traffic to your website.

For example, if you’re a plumber in Mt Gravatt then you might think “plumbers Brisbane” is an ideal keyword, but in reality that’s very competitive — every plumber out there has those terms on their website. So if we dig a little deeper and look at alternatives such as “Mt Gravatt plumber” or “emergency plumbing contractors Mt Gravatt”, then we may find some more useful keywords.

Remember, we’re looking to bring more visitors to your website. If the most popular keyword has 500 searches per month but 1000 plumbing companies competing, you’re not going to get much traffic from that term. But if a less popular keyword has 200 searches per month and only 5 companies competing, you’re going to bring in a lot of enquiries.

Therefore, we will recommend keywords to you for your approval, and offer advice. From there, you can choose whichever keywords you like.

Domain names

Can we transfer our domains to GO Creative?

Absolutely. There’s no fee involved to transfer your domains to us. The current expiry date of the domain remains intact as well, so if it’s not due to expire for another year, for example, that will still be the case after the transfer is complete.

The process to transfer a domain is:

  1. We arrange for a domain password (also known as a “registry key” or “auth info”, among other things) to be sent to the email address registered with the domain (which should be you).
  2. You provide the password to us.
  3. We use that password to initiate the transfer, through our domain management system.
  4. You receive an email asking you to confirm the transfer. You click the link, and the the transfer begins.
  5. Most Australian (.AU) domain names transfer in exactly 48 hours. Other domains vary from instantly to up to a week.

Once a domain transfer is underway, it can’t be cancelled, though the domain can be transferred again later.

Important: You will always remain the registrant (owner) of the domain, regardless of which company manages it for you.

What domain extensions are available?

There are too many to list — we have literally hundreds of options to choose from.

Search for your domain now

Who is eligible for .AU domains?

To register any domain ending in .AU, you must have an ABN. This could be as a sole trader, company, trust, or any other formal entity. The domain you register must be closely related to your business name, or the products and services you offer.

Web hosting

Are you a “green” host?

We sure are! Data centres aren’t the most environmentally friendly buildings, so we offset carbon emissions through our GO Green program. We’re always looking for ways to reduce our carbon footprint, and we act responsibly and ethically at all times.

Do you keep backups of websites?

All websites are backed up daily, and can be restored for a small fee. We keep seven backups on file, ensuring you can re-load your site from various restore points. If you have a Website Care service with us, we’ll also take extra backups (anywhere from monthly to hourly, depending on your plan).

What types of websites do you host?

We offer PHP hosting, with MySQL databases, automatic speed enhancements, and other features available as standard. Our standard hosting platform supports all major software, including WordPress, Joomla, Drupal, PrestaShop, OpenCart, Magento, and more.

For larger clients, or those with specific needs, we can tailor a solution at very competitive prices. Contact us to find out more.

Our clients