We’ve got your website covered
The last thing anyone wants is a broken website, spending days trying to figure out how to set up a plugin, having to mess with code, or having no one to turn to when things go wrong. Thankfully, our website support gurus are here to handle everything you need. Leave it to us!
Ad hoc website support
We can help with one-off website fixes, changes, and support, to keep your website up to date and performing at its best.
Website care plans
Relax… we’ve got you covered with complete maintenance of your WordPress website, plus support time for fixes and changes.
Malware removal
Clean up your website to remove malware, and put strong security measures in place to prevent it happening again.
Frequently asked questions
We’re committed to delivering quality solutions that meet each client’s unique requirements. We work closely with businesses to understand their needs and employ the latest technologies and techniques to deliver results that exceed expectations. Our efficient processes and systems ensure we provide value for money and meet strict deadlines without sacrificing quality or attention to detail.
Our experienced team of website specialists uses a data-driven approach to deliver effective solutions that help businesses achieve their website-related goals. We employ the latest technologies and techniques to identify and resolve issues quickly and provide ongoing support and recommendations to ensure continued success. Our team also stays up-to-date with the latest trends and best practices in website design and development, ensuring businesses remain competitive.
We’ve helped thousands of small and medium-sized businesses across Australia achieve their website-related goals over the past 20+ years. From troubleshooting technical problems and addressing performance issues to creating new websites and conducting website audits, we’ve helped businesses of all sizes establish and maintain a compelling online presence. Our focus on quality, results, and efficient processes/systems ensures that businesses get the best possible value for money and achieve their desired outcomes.
This service is designed to help with on-site issues, changes, and general support. We proactively fix problems we identify, and our monitoring tools pick up and handle any requests you have. Routine maintenance work, like backups and software upgrades, doesn’t use your support time. Only when you have a request or an issue arises will we track our work as support time.
If you’ve used all support time for the current month, we can provide a quote or spread the job across multiple months.
No. Due to the various costs and different configurations, each website requires its own separate Website Care plan.
Malware can infect a WordPress site through vulnerabilities in outdated software, weak passwords, or malicious plugins or themes. Our experienced cybersecurity team can perform a thorough security audit and implement measures to prevent future malware infections.
Malware can cause significant damage to your website, including data theft, website defacement, and loss of customer trust. Our team can quickly identify and remove any malware present on your website and implement security measures to prevent future infections.
No. No one could make such a guarantee unfortunately, however our team takes a proactive approach to website security, including several key security hardening actions in your website and hosting environment, to minimise the risk of future infections. We also provide recommendations for best practices to help you maintain a secure website.
