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Hey Sigmund – Website Care

Hey Sigmund is an internationally-popular resource for contemporary, research-driven information on the art of being human, and being with humans. Attracting millions of readers worldwide each year, the website focuses primarily on strengthening children and adolescents’ mental wellness.

In September 2025, we took over maintenance and support for the website, and in February 2026, we also took over website hosting, in an effort to improve the website in all ways.

Website Care
Case Study

Goals

We inherited this site, with a number of areas to be addressed:

Ongoing issues with speed, security, and software incompatibilities.
General functionality changes were needed, but these weren’t in scope for the previous provider’s support arrangements.
The website hosting fees (with a third party) were astronomical relative to the resources required.

Solutions

We put our Website Care service in place immediately, offering easy monthly payments and no lock-in contracts. This allowed us to perform an initial website tune-up as well as auditing the software and general setup of the website. Over the next few months, we completed the following noteworthy tasks (among dozens of others):

Setting up spam protection (the business is no longer hammered with spam!).
Improving email deliverability (emails no longer go to Junk!).
Fixing checkout issues (customers can now check out easily in various currencies!).
Reconfiguring shipping for US tariffs (the business is no longer slugged with extra fees!).
Replacing various outdated and vulnerable plugins (the website is no longer a security risk!).
Fixing database issues (the website is no longer having intermittent errors!).
Improving mobile-responsiveness (the website is now much more user-friendly, increasing the conversion rate!).
Organising software licences (the website’s software is now fully up-to-date and owned by Hey Sigmund!).
Drastically reducing the number of plugins (speed and security have massively improved!).

After a few months, we discovered that Hey Sigmund was paying a very hefty monthly fee to a well-known hosting company, yet the website speed was limited by their platform. We had squeezed out every bit of extra performance that we could, so the last piece of the puzzle was the hosting. We moved the website over to our hosting, which provided the following benefits:

Hey Sigmund saved $6420 per year (not bad, eh?)
Website speed improved considerably
Website performance scores improved considerably (assisting with Google rankings)
Hey Sigmund has a single point of contact for their website and hosting services (no more being stuck in the middle)
We’re more efficient working with our own hosting system, maximising the value of the support service we’re providing.

Results

The results of our support include:

The website has become much more reliable and manageable, cutting the number of active plugins by more than 50%.
The website is more user-friendly, resulting in increased website traffic and higher revenue.
The website speed is vastly improved, dropping from a load time of more than 4 seconds to just 1.7 seconds after the hosting migration.

Ultimately, with our proactive support, ongoing website maintenance and audits, and first-class Australian website hosting, we’ve significantly improved the website’s overall performance and value – not to mention the huge annual savings of $6420 in hosting fees!

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The hidden code that powers organic visibility and AI overviews

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Hey Sigmund – Website Care

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