This tutorial will help stop Microsoft Outlook from repeatedly crashing
Steps to stop Outlook from crashing
Option 1: Enable Cached Exchange Mode
This may already be enabled, but you can check and enable the setting as follows:
Option 2: Try to repair the Office 365 installation (applies to Windows PCs)
- In the Start menu, go to Control Panel. You may be able to perform a search for “control panel” to find this.
- In Control Panel, click on Programs & Features. In some versions of Windows, this may be called “Programs” or similar.
- In the list of applications, right-click on “Microsoft Office 365 Business” (or similar) and click “Change”.
- In the window that appears, choose “Repair”.
Option 3: Check antivirus software
Antivirus software (such as McAfee, Norton, Trend Micro, AVG, and others) can often interfere with Outlook.
This is definitely something for your IT provider to look into for you, but essentially they could disable any Outlook plugins which have been added by your antivirus software, and see how that goes over a week or two. During that period, you’d have to be extra careful not to open any unknown attachments, in case your settings have been weakened by these changes.
Option 4: Upgrade/replace your devices
If your computer is quite slow or has a slow internet connection, that can play a part in crashes. This is because of the way Office 365 (and all business-grade email services, such as Exchange and Google Apps) process data, and store it in the cloud. You may need to talk to your IT provider about upgrading your device/s or internet connection.
Option 5: Alternative solutions
If the other solutions didn’t do the trick, try these alternative options.
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